Frequently Asked Questions

You click “Register” in the top right corner of the screen and fill out the information as directed.

Estimated delivery time of 1-7 business days based in accordance to the type of product or package. Before delivery, the shipping unit will contact you to schedule the delivery date and time.

You can schedule an appointment with the delivery department to actively select the delivery time.

In order to give customers satisfaction in shopping experience and payment flexibility, Muadii.com offers the following payment methods:

– Payment after receipt of goods (COD) (for products valued at less than 1,000,000 VND)

– Payment by ATM card

– Payment by credit card, debit card

– Pay by installments via credit card

– Payment by bank transfer.

– Pay Pal

To find out more information about the product, you can click on the product image or product name selected on the website www.Muadii.com. Then, the website will display full details of that product. .

When your product satisfies the conditions of the return policy, you can send a request to return the product to Muadii.com in the Contact section.

After receiving the request and checking the status of the order, Muadii.com will send a notice to you about the delivery of replacement products or make a 100% refund on request.

In addition to that on top right corner of the store we have added track your order option

If you do not receive an account activation email in the Inbox, please check the Spam / Spam or contact Muadii.com Customer Care directly at 097569338 for assistance. .

When you want to change the information in your account at Muadii.com, please login account, then click on “Change account” to edit the necessary information.

Please click on Forgot password and follow the instructions.

You can check the shipping charges for your order by choosing the delivery address (Province, City & District, District). At that time, the estimated shipping fee will be displayed on the Shipping Costs section.

To find out information or promotions on www.muadii.com, you can update in the following ways:

– Register for promotion newsletter: You enter email in the “Newsletter” and select the Register button. After successful registration, Muadii.com will send to your email the information and content about the upcoming promotions so you do not miss any attractive shopping opportunities.

– See information at www.muadii.com: Information about promotions will be updated continuously on the website for customers to track and select products when shopping.

After ordering successfully, you can make online payment for the order by one of the following cards:

– ATM card: local debit card issued by banks

– International Payment Card: Visa Card, Master Card, JCB

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